Returns & Refunds
Last updated: September 7, 2026
Return within 14 days
If the timepiece you ordered isn't right, you can send it back for any reason within fourteen (14) days of delivery and receive a full refund of the purchase price and any taxes paid. The refund applies to the returned item itself. Rights you have if a watch turns out to be defective are separate and don't expire when the 14 days do.
How to return an order
Contact us first — call (747) 488-1621, Monday through Friday, 10:00am–5:00pm, or send a message through our contact page with your order number and the item you're returning. We'll confirm the return and give you the shipping address. A refund requires that:
- You've contacted us and had the return approved
- The watch is sent back within 14 days of that approval
- You've paid the return shipping and sent the package tracked and insured
- Proof of purchase is included
Condition of returned items
Watches must come back unused and undamaged, with no repairs or alterations, tags still attached, in the original box with the warranty card, authenticity papers, manual, and any links removed during sizing. Trying a watch on to check the fit doesn't count as wearing it — putting it into daily rotation does.
Return shipping
Grigoryans LA doesn't cover standard return shipping. You pay to send the watch back to us, and we recommend insuring it: a mechanical timepiece lost in transit can't be refunded. Shipping is on us only when the watch arrived damaged, defective, or wasn't the model you ordered.
How refunds are issued
Refunds go back to the original payment method used for the order. You won't be charged any fee for the refund itself. Your bank or card issuer may take additional time to post the money to your account.
We may hold the refund until we've received the returned watch, or until you've shown proof that it's on its way back to us — whichever comes first — and in any case no longer than fourteen (14) days from that point.
Items returned used or damaged
Send back a piece without valid proof of purchase and we may decline the refund. If a watch comes back worn, scratched, altered, or missing its papers, we may deduct an amount equal to the loss in value — up to the full purchase price — or invoice you for it. The same applies if the return conditions above aren't met: the direct costs of the return fall to you.
Sets and bundle offers
If you bought a set, the whole set has to come back for a refund. The same goes for anything purchased under a multi-item promotion — every piece in the offer must be returned to qualify.
Engraved and final-sale pieces
Custom engraving is permanent and cut to your specification, so engraved watches can't be returned or exchanged. Anything marked final sale on the product page is excluded as well.
Exchanges
Prefer a different model or size? Tell us when you contact us. We'll process the return and place the new order once the original watch has been inspected, and settle any price difference either way.
If your order arrives damaged or wrong
Every order ships fully insured. Check your package on arrival. If the box was damaged in transit, the watch is defective, or the wrong model was sent, contact us within 7 days of delivery with photos of the item and packaging. We'll repair, replace, or refund it, and we cover shipping both directions.
Store pickup orders
Collecting at 640 S Hill Street, Suite 557? The 14-day window runs from the day you pick the watch up, and you're welcome to bring it back in person during business hours instead of shipping it.
Questions
(747) 488-1621 · Monday–Friday, 10:00am–5:00pm
Grigoryans LA, 640 S Hill Street, Suite 557, Los Angeles, CA 90014